Support

We're here to help — file an issue, email support, or use the resources below.

Support
M
Account
Email address:

Fill out the form to create a support ticket. We'll send a reply to your email as soon as possible.

  • Please include your job id for any upload/video issues.
  • For billing issues, include the transaction id.
Prefer email? Send mail to support@magicupscale.com.br.

Contact form

Fill out the form to create a support ticket. We'll send a reply to your email as soon as possible.

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  • Need help with billing? See Plans & Pricing and contact billing support.
  • Video / image issues — check our troubleshooting guide or contact support with your job ID.
  • Security / abuse — email security@magicupscale.com.br for urgent reports.

Frequently Asked

How long until my upscale completes? Most jobs finish within minutes. For long-running videos, check the Jobs page and contact support with the job id.
How are credits charged? Credits are debited at job completion instantly; if you see unexpected debits, contact support immediately.
How to cancel subscription? Visit your profile → Billing page where you can cancel subscriptions.

Prefer email? Send mail to support@magicupscale.com.br. For urgent security issues contact security@magicupscale.com.br.